Start Here

Get to a complete “first sale” setup: connect Shopify → import products → sync and pay for one order → confirm tracking.

Choose your path

Title

Follow the step-by-step onboarding (recommended)

Target

📘 Onboarding Guide

Title

Jump straight to policies and troubleshooting

Target

📚 Reference

What you need before starting

• Shopify store admin access

• Hypercape BIZ account access

• A test product and a test order scenario

Recommended first run (do this in order)

1

1) Connect Shopify

Connect your store and verify API permissions.

Go to Step 1. Connect Shopify.

2

2) Import products

Import 3 products, send to Shopify, and activate them.

Go to Step 2. Import Products.

3

3) Run one real paid order end-to-end

Sync the order, pay (PayPal + Prepayments), then confirm tracking.

Go to Step 3. Sync & Fulfill Orders.

Customs/duty in the destination country is generally borne by the importer (your customer).

If something breaks

Most common issues are already covered here:

• Common questions: FAQ

• Orders don’t appear after sync: Troubleshooting

• Shipping cost and margin basics: Shipping & Margin

• Customs/duty and returns: Policy & Compliance

Support

Email: [email protected]