Step 4. Shipping & Tracking

Shipping info appears in the application detail after selection.

Shipping statuses

• Pending: waiting to be shipped

• Shipped: in transit

• Delivered: delivered successfully

• Cancelled: shipping cancelled

• Failed: shipping had an issue

Tracking your package

When shipped, you can see:

• Carrier name (example: FedEx, DHL Express, EMS)

• Tracking number

• Link to the carrier tracking page

• Estimated delivery date (if available)

If something is wrong

Email [email protected].

Include:

• Event name

• Your application ID or screenshot

• Tracking number (if you have it)

• Photos if it’s a damage / wrong / missing item case