> For the complete documentation index, see [llms.txt](https://guide.hypercape.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.hypercape.com/creator-guide/step-4.-shipping-and-tracking.md).

# Step 4. Shipping & Tracking

{% hint style="success" %}
This guide explains how to track your shipment after selection.
{% endhint %}

{% hint style="info" %}
If you joined via a **Form Event**, shipping status and tracking show on your **ticket page**. See [Form Events](/creator-guide/form-events.md).
{% endhint %}

### Before you start

* Your application status is **Selected**.
* Your shipping address is confirmed.

### What you will do

1. Check shipping status.
2. Open the carrier tracking page.
3. Report issues with the right info.

### Steps

#### 1) Open shipping details

Open your application detail page.

The **Shipping** section appears after selection.

#### 2) Check shipping status

* **Pending**: waiting to be shipped
* **Shipped**: in transit
* **Delivered**: delivered successfully
* **Cancelled**: shipping cancelled
* **Failed**: shipping had an issue

#### 3) Track your package

When status is **Shipped**, you can see:

* Carrier name (example: FedEx, DHL Express, EMS)
* Tracking number
* Link to the carrier tracking page
* Estimated delivery date (if available)

### Expected result

You can track the package on the carrier site.

You can confirm delivery status in your application detail.

### Troubleshooting

* **Tracking link doesn’t show updates**: carrier scans can lag behind.
* **Status is stuck**: contact support with the details below.
* **Damage / wrong / missing item**: take photos before discarding packaging.
* **Marked delivered but not received**: check with the carrier, then contact support.

### Need help?

Email **<help@hypercape.com>**.

Include:

* Event name
* Your application ID or screenshot
* Tracking number (if you have it)
* Photos (damage / wrong / missing item)


---

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