Step 4. Shipping & Tracking

This guide explains how to track your shipment after selection.

If you joined via a Form Event, shipping status and tracking show on your ticket page. See Form Events.

Before you start

• Your application status is Selected.

• Your shipping address is confirmed.

What you will do

1. Check shipping status.

2. Open the carrier tracking page.

3. Report issues with the right info.

Steps

1) Open shipping details

Open your application detail page.

The Shipping section appears after selection.

2) Check shipping status

• Pending: waiting to be shipped

• Shipped: in transit

• Delivered: delivered successfully

• Cancelled: shipping cancelled

• Failed: shipping had an issue

3) Track your package

When status is Shipped, you can see:

• Carrier name (example: FedEx, DHL Express, EMS)

• Tracking number

• Link to the carrier tracking page

• Estimated delivery date (if available)

Expected result

You can track the package on the carrier site.

You can confirm delivery status in your application detail.

Troubleshooting

• Tracking link doesn’t show updates: carrier scans can lag behind.

• Status is stuck: contact support with the details below.

• Damage / wrong / missing item: take photos before discarding packaging.

• Marked delivered but not received: check with the carrier, then contact support.

Need help?

Email [e-mail].

Include:

• Event name

• Your application ID or screenshot

• Tracking number (if you have it)

• Photos (damage / wrong / missing item)