Step 3. Sync & Fulfill Orders

Process one test order end-to-end: sync → pay → shipment → tracking.

Before you start

• Your store must be connected. See Step 1. Connect Shopify.

• The ordered product must be imported via Hypercape. See Step 2. Import Products.

What you will do

1. Customer places an order on Shopify

2. Sync orders in Hypercape BIZ

3. Pay (supply price + shipping cost)

4. Hypercape ships

5. Tracking appears in the order list

Steps (recommended for your first test order)

1) Create a real paid order in Shopify

Create a test order for one imported product.

Make sure it is a normal, paid order (not a draft).

2) Open your order list in Hypercape BIZ

Open the Orders page in Hypercape BIZ.

Go to the Shopify orders area in Hypercape BIZ.

You should see a Sync Orders button.

3) Sync orders

Click Sync Orders.

Wait a few seconds for the list to refresh.

After syncing, your Shopify order should appear in the list.

If your order doesn’t appear after syncing, jump to [Seller] Troubleshooting.

4) Review the payable amount

Open the synced order details.

Check the supply price and shipping cost on the order detail page.

Confirm the payable total:

• Supply price (Hypercape cost)

• Shipping cost (freight)

Shipping cost is charged per order. It is not per product.

Your customer pays your Shopify retail price.

You pay Hypercape (supply + shipping).

Your margin logic is in [Seller] Shipping & Margin.

5) Pay to trigger fulfillment

Pay from the order detail page.

Payment method: PayPal (you can apply Prepayments credits first).

Prepayments are credits in your Hypercape account that reduce what you pay via PayPal.

If you don’t have enough prepayments, you will pay more via PayPal.

If PayPal payment fails, try again or contact support.

1. Choose Payment on the checkout screen.

2. Apply Prepayments if available.

3. Complete payment with PayPal for the remaining amount.

Example: Payment checkout window (Prepayments + PayPal).

After payment, the order status changes to Fulfilled.

After payment, Hypercape starts fulfillment.

If you plan to cancel/refund the end customer, contact support first.

Policies vary by case. See [Seller] Policy & Compliance.

Payment Requirement

You must pay for the order BEFORE Hypercape ships to your customer.

• Your customer places an order at your Shopify store price

• You pay Hypercape supply price + shipping fee

• Hypercape ships the order directly to your customer

Order Processing Time

• 0-2 business days (may take longer depending on product/situation)

Processing starts after your payment is completed.

After shipment

After shipment, tracking number and tracking link appear in the order list.

Open the Orders page anytime: https://biz.hypercape.com/orders

Common exceptions (link only)

For out-of-stock, quantity limits, and sync failures, see:

• Troubleshooting

• [Seller] Troubleshooting

For customs/duty and return rules, see:

• [Seller] Policy & Compliance

Need help?

Email: [email protected]