[Creator] FAQ

Creators often ask about eligibility, applications, shipping, and payouts.

If you need help, email [e-mail].

Applying

How do I know if I’m eligible for an event?

Open the event detail page.

If you meet the requirements, you’ll see a green check.

If not, you’ll see what’s missing.

Can I apply to multiple events?

Yes.

Each application is reviewed independently.

Can I edit my application after submitting?

No.

Applications are locked after submission.

Selection

How are creators selected?

Each brand sets its own criteria.

Common factors include audience fit, content quality, and your application message.

I was not selected. Can I re-apply?

Usually no.

Apply to other events instead.

What’s the difference between Content Campaign and Product Gifting?

• Content Campaign: you create content and submit URLs based on requirements.

• Product Gifting: you receive a product. No content submission is required.

Content submission

What platforms are supported for content submission?

Instagram, TikTok, YouTube, Facebook, and Threads.

Can I submit a private post?

Follow the event requirements on the detail page.

Some events require your post to be Public.

I submitted the wrong URL. Can I change it?

No.

Submissions are locked after you confirm.

Email [e-mail] as soon as possible.

Shipping

Where do I find tracking info?

Open your application detail page.

Tracking appears in the Shipping section after selection.

See Step 4. Shipping & Tracking.

My package shows Delivered but I didn’t receive it

Contact the carrier using the tracking link first.

Then email [e-mail] with the details.

My product arrived damaged / wrong / missing

Email [e-mail] with photos and the tracking number.

Earnings & withdrawal

When do I receive H‑Points?

Timing depends on the event rules.

Some events credit after submission.

Some events require brand review first.

Where do I set my PayPal account?

Go to Profile → Edit → Payout.

See [Creator] Managing Your Profile.

My withdrawal failed. Why?

Common reasons:

• PayPal account info is incorrect.

• Your PayPal account has restrictions.

Confirm your PayPal info in your profile.

If it still fails, email [e-mail] with a screenshot.

Need help?

Email [e-mail].

Include:

• Event name (or link)

• Your account email (the one you applied with)

• Application status (Applied / Selected / Delivered, etc.)

• Screenshots

• A short description of the issue