[Creator] FAQ
Creators often ask about eligibility, applications, shipping, and payouts.
If you need help, email help@hypercape.com.
Applying
How do I know if I’m eligible for an event?
Open the event detail page.
If you meet the requirements, you’ll see a green check.
If not, you’ll see what’s missing.
Selection
How are creators selected?
Each brand sets its own criteria.
Common factors include audience fit, content quality, and your application message.
What’s the difference between Content Campaign and Product Gifting?
Content Campaign: you create content and submit URLs based on requirements.
Product Gifting: you receive a product. No content submission is required.
Content submission
What platforms are supported for content submission?
Instagram, TikTok, YouTube, Facebook, and Threads.
Can I submit a private post?
Follow the event requirements on the detail page.
Some events require your post to be Public.
I submitted the wrong URL. Can I change it?
No.
Submissions are locked after you confirm.
Email help@hypercape.com as soon as possible.
Shipping
Where do I find tracking info?
Open your application detail page.
Tracking appears in the Shipping section after selection.
My package shows Delivered but I didn’t receive it
Contact the carrier using the tracking link first.
Then email help@hypercape.com with the details.
My product arrived damaged / wrong / missing
Email help@hypercape.com with photos and the tracking number.
Earnings & withdrawal
When do I receive H‑Points?
Timing depends on the event rules.
Some events credit after submission.
Some events require brand review first.
My withdrawal failed. Why?
Common reasons:
PayPal account info is incorrect.
Your PayPal account has restrictions.
Confirm your PayPal info in your profile.
If it still fails, email help@hypercape.com with a screenshot.
Need help?
Email help@hypercape.com.
Include:
Event name (or link)
Your account email (the one you applied with)
Application status (Applied / Selected / Delivered, etc.)
Screenshots
A short description of the issue
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