> For the complete documentation index, see [llms.txt](https://guide.hypercape.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.hypercape.com/reference/creator-faq.md).

# \[Creator] FAQ

Creators often ask about eligibility, applications, shipping, and payouts.

If you need help, email **<help@hypercape.com>**.

### Applying

<details>

<summary><strong>How do I know if I’m eligible for an event?</strong></summary>

Open the event detail page.

If you meet the requirements, you’ll see a green check.

If not, you’ll see what’s missing.

</details>

<details>

<summary><strong>Can I apply to multiple events?</strong></summary>

Yes.

Each application is reviewed independently.

</details>

<details>

<summary><strong>Can I edit my application after submitting?</strong></summary>

No.

Applications are locked after submission.

</details>

### Selection

<details>

<summary><strong>How are creators selected?</strong></summary>

Each brand sets its own criteria.

Common factors include audience fit, content quality, and your application message.

</details>

<details>

<summary><strong>I was not selected. Can I re-apply?</strong></summary>

Usually no.

Apply to other events instead.

</details>

<details>

<summary><strong>What’s the difference between Content Campaign and Product Gifting?</strong></summary>

* **Content Campaign**: you create content and submit URLs based on requirements.
* **Product Gifting**: you receive a product. No content submission is required.

</details>

### Content submission

<details>

<summary><strong>What platforms are supported for content submission?</strong></summary>

Instagram, TikTok, YouTube, Facebook, and Threads.

</details>

<details>

<summary><strong>Can I submit a private post?</strong></summary>

Follow the event requirements on the detail page.

Some events require your post to be **Public**.

</details>

<details>

<summary><strong>I submitted the wrong URL. Can I change it?</strong></summary>

No.

Submissions are locked after you confirm.

Email **<help@hypercape.com>** as soon as possible.

</details>

### Shipping

<details>

<summary><strong>Where do I find tracking info?</strong></summary>

Open your application detail page.

Tracking appears in the **Shipping** section after selection.

See [Step 4. Shipping & Tracking](/creator-guide/step-4.-shipping-and-tracking.md).

</details>

<details>

<summary><strong>My package shows Delivered but I didn’t receive it</strong></summary>

Contact the carrier using the tracking link first.

Then email **<help@hypercape.com>** with the details.

</details>

<details>

<summary><strong>My product arrived damaged / wrong / missing</strong></summary>

Email **<help@hypercape.com>** with photos and the tracking number.

</details>

### Earnings & withdrawal

<details>

<summary><strong>When do I receive H‑Points?</strong></summary>

Timing depends on the event rules.

Some events credit after submission.

Some events require brand review first.

</details>

<details>

<summary><strong>Where do I set my PayPal account?</strong></summary>

Go to **Profile → Edit → Payout**.

See [\[Creator\] Managing Your Profile](/reference/creator-managing-your-profile.md).

</details>

<details>

<summary><strong>My withdrawal failed. Why?</strong></summary>

Common reasons:

* PayPal account info is incorrect.
* Your PayPal account has restrictions.

Confirm your PayPal info in your profile.

If it still fails, email **<help@hypercape.com>** with a screenshot.

</details>

### Need help?

Email **<help@hypercape.com>**.

Include:

* Event name (or link)
* Your account email (the one you applied with)
* Application status (Applied / Selected / Delivered, etc.)
* Screenshots
* A short description of the issue