Customs and duty tax is the buyer's responsibility
For accurate import tax info, check your destination country's customs regulations
Shipping fees to Hypercape are freight charges only (do NOT include customs/VAT/clearance fees)
The importer (customer) pays all customs duties, VAT, and incidental costs in the destination country
Customs prepayment is NOT available due to global shipping complexity and high carrier fees.
Buyer is responsible for:
Return shipping costs (both directions)
Warehousing fees
Customs duties
Carrier-imposed charges
⚠️ Do NOT refund end customers until Hypercape confirms the return.
Hypercape does NOT issue brand certificates.
Our customers operate independent stores. They are not wholesalers.
Their end customers are individuals importing for personal use
Branding certificates are not required for personal imports
Custom packaging is available with additional charges:
In-package stickers/flyers: $1 USD per order
Custom box: $1 USD per order
You must send custom materials (stickers, boxes, etc.) to Hypercape's office in Korea.
Most products have 1+ year shelf life
If a product is discontinued or out of stock from the brand, Hypercape may ship products with shorter shelf life
If a brand suddenly renews a product (packaging/wording changes), the product cannot be returned as long as it's the same product formulation.
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