> For the complete documentation index, see [llms.txt](https://guide.hypercape.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.hypercape.com/reference/partner-seller-policy-and-compliance.md).

# \[Partner Seller] Policy & Compliance

### Customs and Duty

* **Customs and duty tax is the buyer's responsibility**
* For accurate import tax info, check your destination country's customs regulations
* Shipping fees to Hypercape are freight charges only (do NOT include customs/VAT/clearance fees)
* The importer (customer) pays all customs duties, VAT, and incidental costs in the destination country

**Customs prepayment is NOT available** due to global shipping complexity and high carrier fees.

### Returns (Remorse Return)

* Buyer is responsible for:
  * Return shipping costs (both directions)
  * Warehousing fees
  * Customs duties
  * Carrier-imposed charges

**⚠️ Do NOT refund end customers until Hypercape confirms the return.**

### Brand Certificates

Hypercape does NOT issue brand certificates.

* Our customers operate independent stores. They are not wholesalers.
* Their end customers are individuals importing for personal use
* Branding certificates are not required for personal imports

### Custom Packaging

Custom packaging is available with additional charges:

* **In-package stickers/flyers:** $1 USD per order
* **Custom box:** $1 USD per order

You must send custom materials (stickers, boxes, etc.) to Hypercape's office in Korea.

### Product Expiration Dates

* Most products have **1+ year shelf life**
* If a product is discontinued or out of stock from the brand, Hypercape may ship products with shorter shelf life

### Product Renewals

If a brand suddenly renews a product (packaging/wording changes), **the product cannot be returned** as long as it's the same product formulation.