> For the complete documentation index, see [llms.txt](https://guide.hypercape.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.hypercape.com/reference/partner-seller-policy-and-compliance.md). # \[Partner Seller] Policy & Compliance ### Customs and Duty * **Customs and duty tax is the buyer's responsibility** * For accurate import tax info, check your destination country's customs regulations * Shipping fees to Hypercape are freight charges only (do NOT include customs/VAT/clearance fees) * The importer (customer) pays all customs duties, VAT, and incidental costs in the destination country **Customs prepayment is NOT available** due to global shipping complexity and high carrier fees. ### Returns (Remorse Return) * Buyer is responsible for: * Return shipping costs (both directions) * Warehousing fees * Customs duties * Carrier-imposed charges **⚠️ Do NOT refund end customers until Hypercape confirms the return.** ### Brand Certificates Hypercape does NOT issue brand certificates. * Our customers operate independent stores. They are not wholesalers. * Their end customers are individuals importing for personal use * Branding certificates are not required for personal imports ### Custom Packaging Custom packaging is available with additional charges: * **In-package stickers/flyers:** $1 USD per order * **Custom box:** $1 USD per order You must send custom materials (stickers, boxes, etc.) to Hypercape's office in Korea. ### Product Expiration Dates * Most products have **1+ year shelf life** * If a product is discontinued or out of stock from the brand, Hypercape may ship products with shorter shelf life ### Product Renewals If a brand suddenly renews a product (packaging/wording changes), **the product cannot be returned** as long as it's the same product formulation. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://guide.hypercape.com/reference/partner-seller-policy-and-compliance.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.