[Seller] Policy & Compliance

Customs and Duty

• Customs and duty tax is the buyer's responsibility

• For accurate import tax info, check your destination country's customs regulations

• Shipping fees to Hypercape are freight charges only (do NOT include customs/VAT/clearance fees)

• The importer (customer) pays all customs duties, VAT, and incidental costs in the destination country

Customs prepayment is NOT available due to global shipping complexity and high carrier fees.

Returns (Remorse Return)

• Buyer is responsible for:

  • Return shipping costs (both directions)

  • Warehousing fees

  • Customs duties

  • Carrier-imposed charges

⚠️ Do NOT refund end customers until Hypercape confirms the return.

Brand Certificates

Hypercape does NOT issue brand certificates.

• Our customers are resellers, not wholesalers

• Reseller's customers are individuals importing for personal use

• Branding certificates are not required for personal imports

Custom Packaging

Custom packaging is available with additional charges:

• In-package stickers/flyers: $1 USD per order

• Custom box: $1 USD per order

You must send custom materials (stickers, boxes, etc.) to Hypercape's office in Korea.

Product Expiration Dates

• Most products have 1+ year shelf life

• If a product is discontinued or out of stock from the brand, Hypercape may ship products with shorter shelf life

Product Renewals

If a brand suddenly renews a product (packaging/wording changes), the product cannot be returned as long as it's the same product formulation.